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FAQ
How do you ship your products?
Can you ship via Express mail?
Do you accept credit cards?
What forms of payment do you accept?
Can you recommend how to use the research chemicals?
Is there a limit on how much I can order?
How can I contact you?
Do you sell steroids?
What are these products for?
I don't see something on your list, how do I know when/if it will be in stock?
I have not gotten confirmation of my order being shipped, what is the problem?
How do I take advantage of your specials?
What is Evocash and where can I get information on Evocash?
What is E-Gold and where can I get information on E-Gold?
What is E-Bullion and where can I get information on E-Bullion?
How do I send you Cash/Money Order/Cashiers Check?
How do I do lab research with your products?
Do you ship internationally?
Do you ship to Canada?
What is your reship policy?
What is the measurement of the Pipette/Dropper?
What are the legalities here?
Do You ship to Australia and what is your success rate?
What is in your product/ what is it made of?
I saw a special 2 weeks ago/last month, but order after it was over, why can't I take advantage of the special?
Can I pre-order a product?
I sent in a Money Order/Cash, what now?
Do you guys offer a price match if I find the product cheaper?
How much are your products in my currency - Canadian/Australian etc...?
I placed an international order, it's taking a while to ship?
How secure am I when I place an order with you?
What is the expiration date of the products?
Why is international Shipping more expensive?
I sent an MO/CASH without filling out the form?
I see some crystallization in the bottle, what do I do?
I have a tracking #, why can't I track the package?
I am seeing ERROR #301, WHAT IS THE PROBLEM?
My shipping address is different from my billing, what do I do?
I gave you the wrong/address/zip code, what do I do?
How do you ship your products?
USPS Priority Mail 2-3day. It's reshipped domestic (USA). It usually takes 24-72 BUSINESS hours to ship your product.
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Can you ship via Express mail?
Yes, there will be an extra cost, email us: [email protected]
for more information.
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Do you accept credit cards?
Yes we do.
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What forms of payment do you accept?
We accept credit cards - visa/mastercard, E-gold, E-Bullion.
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Can you recommend how to use the research chemicals?
NO! Under NO circumstance do we provide any advice on research use of the chemicals.
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Is there a limit on how much I can order?
NO of course not, if your using a credit card you can order 1 bottle or 100,000 bottles, it's up to you!
How can I contact you?
https://ag-guys.com/contactus.html
Email us: [email protected]
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Do you sell steroids?
NO! WE DO NOT SELL STEROIDS OR ANY OTHER DRUGS!! DO NOT EMAIL US ASKING!
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What are these products for?
Research USE only, read our disclaimer please: https://ag-guys.com/disclaimer.html
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I don't see something on your list, how do I know when/if it will be in stock?
If it's not on the site, we don't carry it, sorry.
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I have not gotten confirmation of my order being shipped, what is the problem?
Usually items are shipped within 24-72 hours of order being placed (USA domestic orders), if you did not get an confirmation email with
a delivery confirmation #, please contact us: [email protected]
NOTE: WE DO NOT SHIP ON THE WEEKENDS
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How do I take advantage of your specials?
If you see specials that do not have a coupon code, you must email us after the purchase to get your special. If it's a special
listed on the website PLEASE PUT IN THE NOTE OF YOUR ORDER THE SPECIAL YOU'RE TAKING ADVANTAGE OF.
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What is Evocash and where can I get information on Evocash?
EVOCASH IS OUT OF BUSINESS.
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What is E-Gold and where can I get information on E-Gold?
Please visit this page for information: http://www.e-gold.com/unsecure/contact.html
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What is E-Bullion and where can I get information on E-Bullion?
Please visit this page for information: http://www2.e-bullion.com/faqs.php
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How do I send you Cash/Money Order/Cashiers Check?
Please visit this page for information: https://ag-guys.com/paycash.html
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How do I do lab research with your products?
DO NOT INJECT THESE PRODUCTS! Rats and mice should be fed orally ONLY! The solution is NON-Sterile and can be harmful to the rat if injected. Feed your rat/mice with the pippette.
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Do you ship internationally?
Yes, we ship all over the world, we try to ship via express shipping. We ONLY ship EXPRESS for international orders.
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Do you ship to Canada?
Yes, we ship to canada.
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What is your reship policy?
We will reship at 50% of the original cost if customs takes the package or you provide the wrong address and it's lost.
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What is the measurement of the Pipette/Dropper?
1 FULL Pipette/Dropper = 1ML = whatever dosage ml/mg of the product
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What are the legalities here?
DO NOT ASK US ABOUT LEGALITIES, YOU SHOULD ONLY BE USING THIS PRODUCT FOR RESEARCH PURPOSES
IF YOU ASK US ABOUT LEGALITIES YOU'LL BE BLACKLISTED PERIOD
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Do You ship to Australia and what is your success rate?
Yes we do, the success rate varies from 85-95%, as you know Australian customs are TIGHT!
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What is in your product/ what is it made of?
Sorry, we cannot reveal that (besides that actual product - i.e. Arimidex/Nolva, you get what is stated). It would be like Coca Cola reveling it's secret formula, wouldn't be wise? would it. We will NOT tell you under any circumstances what is the base for suspending the product - that's our trade secret.
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I saw a special 2 weeks ago/last month, but order after it was over, why can't I take advantage of the special?
All the specials have an expiring time-frame, to which we strictly abide. Every month we MIGHT have a special
however, we do not guarantee it. You have to understand that if the special is over, it's over, it wouldn't be fair
to allow just 1 person to have it.
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Can I pre-order a product?
No, unfortunately, we do not allow the pre-ordering of products.
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I sent in a money order/cash, what now?
We no longer accept cash/MOs, you can pay us with e-gold, email us first: [email protected]
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Do you guys offer a price match if I find the product cheaper?
No, unfortunately, we cannot offer an 'price-matches' due to the fact that our products are best in the industry.
We use high-quality European products vs. low-grade Chinese compounds.
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How much are your products in my currency - Canadian/Australian etc...?
Please use this calculator for currency conversions: http://www.xe.com/ucc/
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I placed an international order, it's taking a while to ship?
Most international orders are shipped within 72-100 business hours - not counting weekends. Due to customs we try not to clog
the certain country with packages. Meaning, if we have 10 orders to Canada, they will go out 2 at a time (in order of receipt)
every 48-72 hours, for we want ALL our packages delivered instead of being seized. Some orders can take up to 15-20 days to ship if
customs is a problem at that certain time.
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How secure am I when I place an order with you?
https://ag-guys.com/myorder.html
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What is the expiration date of the products?
As long as you don't keep it in the hot sun, there should be a life of 2-3 years minimum.
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Why is international Shipping more expensive?
Due to the fact that we ship EXPRESS ONLY and spend a lot of time handling and packing the product in a "special" way
to pass customs, we charge extra for the shipping and handling.
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I sent an MO/CASH without filling out the form?
There are no more forms, everything is done with e-currency.
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I see some crystallization in the bottle, what do I do?
Heat up some water in a bowl, do not let it boil just heat it up close a boil, put the bottle in for about 3-4 mins, until boil.
Then take it out with a GLOVE (don’t burn your hand) and open and stir it. Just needs some heat
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I have a tracking #, why can't I track the package?
The number (#) you have is NOT a tracking number, but rather a delivery confirmation number that ONLY
confirms delivery of the product. It's mainly used as proof of delivery, and for the most part you can't track it
until it's arrived.
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I am seeing ERROR #301, WHAT IS THE PROBLEM?
Your PC acting up, 301 means your computer is not allowing cookies/files to be stored. Go to IE (internet explorer) TOOLS > INTERNET OPTIONS > SECURITY > ALLOW ALL COOKIES > GO BACK TO THE MAIN TAB > CLEAR HISTORY > CLEAR ALL FILES (OFFLINE TOO) and clear your cache too.
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My shipping address is different from my billing, what do I do?
When you checkout, use your billing address for the main information; however, put your SHIPPING ADDRESS in the NOTE (additional info). Of course, first email me if your shipping address is in another country (i.e. billing in USA and shipping to Europe, I'll need to know first)
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I gave you the wrong/address/zip code, what do I do?
If you provide the wrong address/zip code or name for shipping and your package could not be delivered, it will be considered lost and there is a 50% reship fee as this has nothing to do with us. Please provide the right information as reshipping the products costs you and us money.
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